Term's And Conditions

Company No: 16071674
Registered Office: 1 Powderham Terrace, Teignmouth, Devon, TQ14 8BN

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These Terms and Conditions ("Terms") constitute a legally binding agreement between the Client ("you") and Grants Electrical Solutions Ltd ("the Company", "we", "our"). By accepting a quotation, making a payment, or instructing the Company to commence works, you confirm your full and unreserved agreement to be bound by these Terms. These Terms supersede all other understandings, verbal assurances, or representations, whether given before or after engagement.

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Quotation Validity and Price Fluctuations
All written quotations provided by the Company shall remain valid for a period of seven (7) calendar days from the date of issue. After this period, prices may be subject to adjustment based on fluctuations in the cost of materials, labour, or other variables beyond the Company’s control. Quotations are based on visible, non-invasive assessments and exclude unknown issues such as asbestos, vermin damage, hidden voids, or access restrictions. Any such conditions identified during work may lead to a variation quotation which must be approved before resumption.​

 

Defined Scope of Works
The Scope of Works outlines the agreed deliverables and boundaries of responsibility. Where issued, it details the work, materials, timelines, and limitations. Where no Scope document is issued, the Company’s quotation shall act as the contractual scope. Any deviation or addition shall require a signed written variation and may involve additional cost, time, or documentation. The Client must review and agree to the Scope before commencement.

 

Deposit Requirement and Non-Refundable Policy
To confirm any booking, a 50% deposit is required. No works will be scheduled, nor materials ordered until this deposit has cleared. Deposits are non-refundable except in circumstances where the Company unilaterally cancels and cannot offer a reasonable alternative. Deposits cover administration, scheduling, procurement, and opportunity cost. Deposits will be retained in full if the Client cancels within 48 hours of the agreed start date, causes excessive delays, or where the Company has incurred preparatory expenses.

 

Accepted Payment Methods

GRANTS ELECTRICAL SOLUTIONS LTD will only accept payments via bank transfer, on site card reader, or verified payment link.

Payments can be made via bank transfer to:
Grants Electrical Solutions Ltd
Sort Code: 30-54-66
Account Number: 18510560

 

Staged Payments for Extended Works
Projects over £1000 are subject to staged payments: 50% deposit, 25% mid-project, and 25% on completion. Invoices are due within one (1) days unless otherwise stated in writing. Failure to adhere may result in immediate suspension, off-hiring of labour, or withdrawal from site without liability. Continued non-payment will invoke formal debt recovery procedures.

 

Final Balance and Certification Release
The final invoice must be settled within one (1) calendar day of completion. Under no circumstances will the Company release certificates, compliance documents, warranty declarations, or notifications to Building Control until full payment has been received and cleared. This includes all forms of Electrical Installation Certificates (EIC), Minor Works Certificates, and Condition Reports (EICR).

 

Consequences of Late Payment
Late payment will be treated as a breach of contract and incur:

1. Statutory interest at 8% above the Bank of England base rate;

2. Fixed late fees (£40/£70/£100) in accordance with the Late Payment of Commercial Debts Act;

3. Full reimbursement of debt recovery, legal, and administrative costs. The Company reserves the right to suspend or cancel ongoing and future works in such cases.

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Prohibition of Payment Withholding or Set-Off
Payment may not be withheld, delayed, or reduced due to unrelated defects, pending third-party works, or dissatisfaction not directly related to our scope. Any withheld amount without formal dispute resolution may result in immediate legal enforcement.

 

Responsibility for Site Access and Readiness
The Client must ensure the working area is fully accessible, clear of furniture and obstruction, safe, and prepared. Issues such as delays caused by other trades, locked premises, presence of pets, or unsafe conditions will incur additional charges. If site is not ready, the Company reserves the right to charge for wasted time, travel, and missed opportunity.

 

Client Obligation to Protect Property
It is the Client’s responsibility to remove valuables, cover furnishings, and protect surfaces. The Company accepts no liability for cosmetic or non-structural damage to carpets, walls, paintwork, floor coverings, or ceilings, unless due to gross negligence. Protective coverings will be used where practicable, but cannot guarantee avoidance of all incidental disruption.

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Company Limitation of Liability
The Company’s maximum liability shall not exceed the value of the contract excluding VAT. We are not liable for:

1. Pre-existing structural, electrical, or environmental issues;

2. Damage caused indirectly by access requirements;

3. Delays caused by third-party suppliers or external contractors;

4. Loss of income, accommodation, commercial opportunity, or reputational impact.

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Force Majeure
In the event of circumstances beyond our control (including natural disasters, government action, epidemic, war, fuel shortage, supplier failure, and labour strikes), the Company will not be deemed in breach. Work may be rescheduled or suspended without penalty.

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Snagging and Rectification Period
Snagging must be reported within seven (7) calendar days of practical completion in writing. We will return once to address reasonable defects. Missed appointments, additional issues outside our scope, or client failure to report within this period will incur charges. Snagging is not grounds for withholding payment.

 

Warranty of Workmanship
All workmanship is guaranteed for twelve (12) months. This excludes misuse, third-party alterations, weather, vermin, or neglect. Manufacturer warranties apply to relevant products and must be activated by the Client where applicable.

 

Third-Party Interference and Voidance
Where work is altered or interfered with by the Client or other trades, all warranties and liabilities are voided. The Company is not responsible for faults introduced by external influence or post-completion disturbance.

 

Client-Supplied Fixtures and Fittings
We accept no responsibility for equipment or fixtures not supplied by us. This includes functionality, suitability, compatibility with wiring systems, or compliance with UK standards. Unsafe or incompatible products may be refused for installation.

 

Cancellation and Rescheduling
Cancellations must be in writing with 48 hours’ notice. Reschedules are subject to availability and may require a new booking deposit. Cancellations with insufficient notice or repeated rebookings will result in deposit retention and may prevent future bookings.

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Photographic and Video Documentation
The Client consents to the capture of photos/videos for proof of condition, access records, documentation, certification, dispute resolution, and safety purposes. These will be stored securely and not disclosed except as legally required or necessary for contract completion.

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Environmental Responsibility
The Company will dispose of materials in accordance with UK law. Additional costs will apply to hazardous or large-scale waste. If unexpected materials (e.g. asbestos, oversized waste, bulk packaging) are found, we will suspend until cost and method of disposal is agreed in writing.

 

Insurance Coverage
We maintain Public Liability insurance up to £10 million, plus Employer’s Liability insurance. This insurance excludes cover for third-party supplied goods, existing installation failures, or consequential loss beyond our direct control.

 

Data Handling and Privacy
We are fully compliant with the UK General Data Protection Regulation. Your data will only be used for the administration, certification, invoicing, and lawful record of the services provided. Data is not sold, traded, or misused.

 

Right to Suspend or Terminate
The Company reserves the right to immediately withdraw from a contract if:

1. The Client is abusive, obstructive, or acts in bad faith;

2. Payment is withheld or not made on time;

3. The site is dangerous, unsanitary, or repeatedly inaccessible. All unpaid work completed up to that point remains billable.

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Client Authority and Ownership

By engaging our services, the Client confirms legal ownership or legal right to authorise work at the property. We shall not be held liable for consequences arising from instructions issued without proper authority.

 

Disputes and Resolution Process
Disputes must be submitted in writing directly to us and supported by evidence. Both parties agree to resolve the matter in good faith prior to legal action. While under resolution, defamatory public statements, social media posts, or threats will be deemed a breach of these terms.

 

Variation Orders
Any request for additional work, deviation from the quotation, or unexpected conditions discovered during the job will be recorded on a variation order. No additional work will proceed without signed agreement. Variations may delay certification or alter the agreed cost.

 

Jurisdiction and Legal Standing
These Terms are governed exclusively by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts. In the event of a conflict, these Terms take precedence over any other contractual terms issued by the Client or third parties.

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Contact Information
Grants Electrical Solutions Ltd
info@grantselectricalsolutions.co.uk
07713 783 101 - 01326 331 224